Covid-19 Disclaimer: We are facing slowdowns in shipping that vary from mild all the way to extreme. Slowdowns in air freight, customs and production combined with an unprecedented demand for Paint by Numbers kits is affecting shipping times considerably. Currently, all our stock in the U.S. warehouses is sold out, and we are shipping directly from our factories in China. The estimated shipping time for our kits is 9-25 days right now. Mind that this is just an estimate – the situation is very uncertain right now, and for some packets it may take considerably longer. Occasionally some packets are held in quarantine at customs. Our packets usually fly in passenger planes, which also proposes difficulties right now, as almost no passenger planes are flying.
During the pandemic we offer free shipping for all orders!
Lead time during the pandemic: Your painting is most likely fresh from the factory floor. Factories are ramping up production to deal with the raising demand, but it might take a couplle of days extra to ship your order, because production of Paint by Numbers kits is currently lagging slightly behind.
If the item doesn’t arrive within 75 days of placing the order, we will refund the whole price of the order or send you a new product – whatever suits you better! This applies during the pandemic.
When we have processed and shipped your order, we will send you an email with a tracking number. Just copy-paste that to the USPS tracking service and see where your item is located! With USPS you can only track the package after it has reached U.S.. If you want to locate your package earlier, we recommend 17TRACK tracking service
It may take a couple of days before your item is dispatched from our warehouse. You will receive a confirmation email right after your item is shipped!
We have a couple of different warehouses and occasionally different products can be located in different locations. So if different products in your order come in two or more separate packages, don’t worry.